Cut-off times
- Orders received before the daily dispatch cut-off are normally dispatched the same working day for next working day delivery.
- Orders placed after the cut-off, or during weekends and public holidays, will be dispatched on the next working day.
- Delivery schedules may occasionally be affected by severe weather, seasonal demand, or courier disruption.
- If your order is required for a celebration or event, we recommend ordering several days in advance.
- If you have any questions before placing your order, please contact us and we will be pleased to help.
Delivery options
- We deliver fresh caviar throughout the United Kingdom using a specialist chilled courier service.
- Orders are fulfilled and dispatched from a purpose-built temperature-controlled facility.
- Where possible, orders are dispatched for next working day delivery, although delivery times may vary depending on your location and the day your order is placed.
- You will receive tracking details once your order has been dispatched so you can follow its journey.
- If you are ordering for a special occasion, we recommend placing your order a few days in advance to allow for any unforeseen courier delays.
Packaging and
cold chain
- Caviar is highly perishable and must remain chilled throughout its journey.
- Every order is packed in insulated packaging using natural British wool insulation and chilled gel ice packs to help maintain a temperature below 5°C during transit.
- This carefully controlled cold chain preserves the flavour, texture, and quality of the caviar from dispatch until delivery.
- The wool insulation is a natural, renewable, and recyclable material, providing excellent protection while reducing environmental impact.
- Once your order arrives, place the unopened tin in the coldest part of your refrigerator and keep it refrigerated until you are ready to serve.
Returns and
issues
- As caviar is a chilled, perishable food product, we cannot accept returns once an order has been delivered.
- If your order arrives damaged, incomplete, or you believe there is an issue with the product, please contact us within twenty-four hours of delivery.
- Call me if you can!
- Please include your order number together with a description of the issue and photographs of the packaging and product where possible.
- We will investigate promptly and work with you to resolve any genuine issue fairly and efficiently.
- Your statutory consumer rights remain unaffected.
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